Terms of Service

1. Acceptance

By using this website or completing a booking, you accept these Terms, the Privacy Policy, the Messaging Terms, and applicable booking policies displayed during your visit.

2. Appointments

Appointments are subject to availability. Service selections, requested times, and client information must be accurate. Public online booking requires a valid email address for appointment confirmation and management. Clients may separately choose optional appointment-related SMS, and declining SMS does not prevent booking.

3. Confirmation Requirement

Appointments booked three or more hours ahead may require confirmation. A confirmation request may be sent three hours before the appointment and must be completed at least one hour before the start time. An appointment still awaiting confirmation at that deadline may be automatically canceled. Short-notice appointments may be automatically confirmed. Confirmation links may be delivered by email and, when separately authorized, by text. Message delivery is not guaranteed.

4. Text Messaging

Appointment texting is optional and requires a separate affirmative opt-in through a checkbox that is not preselected. Consent is not required to book and covers appointment messages only, not promotional texts. Message frequency varies, up to 5 messages per appointment. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. See the Privacy Policy and Messaging Terms for additional information.

5. Cancellations, Rescheduling, and No-Shows

Use your secure appointment link or contact FadeCo to cancel or request a change. Cancellation and rescheduling options may be limited near the appointment time. Repeated no-shows, false bookings, abuse, or fraudulent information may lead to booking restrictions. Time blocked on the owner calendar prevents future bookings but does not automatically cancel appointments already scheduled.

6. Prices

Prices displayed during booking are estimates unless clearly identified as fixed. Variable-price services may be adjusted based on final service requirements. Current prices and durations apply when rebooking an older service. Add-ons may remain full price when a reward applies. Owner adjustments, loyalty discounts, and multiple-haircut savings may affect the final price. Promotions cannot necessarily be combined unless expressly stated.

7. Loyalty Program

• Stars are earned only when qualifying appointments are marked completed.
• Canceled appointments and no-shows do not earn stars.
• Rewards apply only to qualifying services, and add-ons may remain full price.
• Rewards have no cash value.
• Duplicate, fraudulent, or mistakenly issued stars may be corrected.
• Reward thresholds and percentages may change prospectively.

Existing earned history will be handled reasonably when program settings change. FadeCo may pause or end the loyalty program with reasonable notice.

8. Client Profiles

Client profile creation is optional for booking. Loyalty begins only after an active verified profile exists and applies to future qualifying completed appointments booked through that profile. Clients are responsible for safeguarding account credentials. Access may require verified email or phone information. You must not attempt to access another person’s information.

9. Website Use

You must not use the website to:

• Create fraudulent appointments or submit false information.
• Use automated tools to abuse the service.
• Bypass availability or gain unauthorized access.
• Manipulate prices, loyalty, rewards, or appointment records.
• Interfere with the website, database, or services.

10. Availability and Errors

The website may experience interruptions, delays, or errors. FadeCo may correct technical, scheduling, pricing, or clerical errors and will take reasonable steps to communicate material appointment changes.

11. Limitation of Liability

To the extent allowed by law, FadeCo is not responsible for indirect losses arising from website interruptions, carrier failures, delayed or undelivered messages, or unauthorized misuse of the service. Nothing in these Terms limits rights or responsibilities that cannot lawfully be limited.

12. Governing Law

These Terms are governed by the laws of the State of California.

13. Changes

We may update these Terms as services or legal requirements change. The effective date will be updated when material changes are made.

14. Contact